Política de privacidad

Who We Are

DON POLLO LOCO CABARETE S.R.L. (RNC 132293152) ("we", "us", or "our") operates a services marketplace mobile application (the "App") for the Dominican Republic that connects customers who need home and repair services with independent service professionals.

This Privacy Policy explains what personal information we collect through the App, how we use it, who we share it with, and the choices you have. It applies to customers and to service professionals who use the App.

You can contact us about privacy matters at donpollolococabarete@gmail.com or by writing to us at Cabarete, Puerto Plata, República Dominicana. The effective date of this policy is August 27, 2026.

Our Role as a Marketplace

The App is a neutral venue that connects customers with independent service professionals. We only introduce the two parties to each other. We do not perform the services ourselves, and the service professionals are independent and are not our employees.

The customer and the service professional contract directly with each other for any service. This affects how information flows: for example, details you share to describe a job are shared with the professional so they can decide whether and how to help you.

Information You Provide

Account information. When you create an account we collect your email address, a password (which is stored in hashed form by our authentication provider, not in plain text), your full name, an optional phone number, your preferred language, and an optional avatar image.

Sign-in with Google or Apple. If you choose to sign in with Google or Apple (where that option is enabled), we receive your name, email address, and profile picture from that provider.

Service requests. When you request a service, we collect a text description of the problem, the service category, your city (as text), and the urgency of the request.

Reviews. After a job is completed, you may leave a rating and an optional written comment.

Chat messages. Text messages exchanged between a customer and a service professional through the App are stored.

Photos You Upload

You may upload photos to help describe a problem. These photos are stored in cloud storage and are shared with the relevant service professional so they can handle that specific request.

Photos you upload are also analyzed by an AI image model to suggest a likely service category. This analysis is assistive only and is described further in the section on Artificial Intelligence below.

Voice Recordings

You may record audio to describe a problem instead of typing. The audio is uploaded to private cloud storage and sent to a third-party AI speech-to-text service to produce a text transcription. That transcription then becomes the text of your service request.

The retention period for uploaded audio is under review and will be confirmed.

On Android, an optional live dictation feature uses the device operating system’s own speech recognition, which is provided by Google on the device.

Artificial Intelligence Features

We use artificial intelligence to help you describe and route a request. Specifically, AI is used to transcribe voice recordings, to analyze photos, to suggest a likely service category, and to help match you with a suitable professional.

Text-only classification runs locally on your device. Voice transcription and image analysis are performed by a third-party AI provider, as described in the sub-processors section below.

AI output is assistive and suggestive only. Any category, description, or match produced by AI is offered as "possible issue" guidance to help you get started. It is not a professional or technical diagnosis, and it should not be relied on as one.

Location Information

We use your location only while you are actively searching, in the foreground, to find nearby service professionals, estimate distance, and detect your city.

When you choose to share your location, the coordinates may be saved together with your service request so that professionals can find nearby jobs and estimate distance. We use location only in the foreground while you search, and we do not track your location in the background.

Push Notifications and Technical Data

Push notifications. If you enable notifications, we store a device push token so we can send you notifications. Notifications are delivered through the app platform’s push service.

Technical and log data. Our authentication and database provider may log technical information such as your IP address and basic device details for security and to operate the service.

WhatsApp Notices About Your Request

After you send a service request you may choose to receive notices about it on WhatsApp. You do this yourself: the button opens WhatsApp with a ready message to the Reno RD number (+1 829 428 7800) that contains a one-time code and the sentence "I agree to receive messages from Reno RD on WhatsApp." Sending that message is your consent. The code is issued only to the person who made the request, it is valid for 24 hours and can be used once, and we connect your WhatsApp to that request only after the code is checked.

Purpose. A member of the Reno RD team uses your WhatsApp to write to you about your own requests: for example, options or offers we found for you, questions about the job, and its closing. We do not use it for advertising and we do not sell it.

What the person who made the request sees. On the request screen, the person who made the request sees the last 4 digits of the WhatsApp number that connected to it (nothing when WhatsApp shares only a user identifier), so that a WhatsApp that is not theirs can be unlinked.

What we keep. Your WhatsApp number or, when WhatsApp does not share the number, the WhatsApp user identifier; the profile name and username WhatsApp shows us; the messages you send us and our replies; the time of your consent; and which request your WhatsApp is connected to. These records are kept after the request is closed, after the WhatsApp is unlinked and after an account is deleted (see "Deleting Your Account"); the retention period is under review.

Withdrawing consent. You can write BAJA or STOP in the WhatsApp chat at any time and we stop sending you messages. If you later send the ready-made message with the consent sentence again (for example after "Turn back on"), that is a new consent and we may write to you again. If you have an account, you can also unlink your WhatsApp on the request page ("Unlink"). You can always contact us at donpollolococabarete@gmail.com.

WhatsApp messages are carried by the WhatsApp Business Platform, operated by Meta, which processes them on our behalf as a service provider and under its own terms.

How We Use Your Information

• To create and manage your account and let you sign in.

• To operate the marketplace and connect customers with service professionals.

• To process service requests, including transcribing voice, analyzing photos, suggesting a category, and helping match a professional.

• To enable chat between customers and professionals and to display reviews.

• To send you push notifications related to your use of the App.

• To send you notices about your own request on WhatsApp, if you choose to connect it (see "WhatsApp Notices About Your Request").

• To maintain the security, integrity, and proper operation of the service.

How We Share Your Information

With service professionals and customers. Information you provide to describe or fulfill a request, including your description, category, city, uploaded photos, transcribed audio, and chat messages, is shared with the other party so the request can be handled.

With service providers (sub-processors). We use the third-party providers listed below to operate the App. Each processes only the data needed for its purpose.

The native mobile App does not use analytics SDKs, advertising networks, or third-party trackers. On our website, Google Analytics measures visits to public pages only after you accept analytics. You can reject or withdraw consent through Analytics preferences at the bottom of public pages. We do not send URL query parameters, fragments, account IDs or service-request contents to Google Analytics. Google receives technical connection information when the script loads and may use analytics cookies after acceptance. Google signals are disabled for Google Analytics. We do not sell your personal information.

Advertising on our website. Public pages of our website (not the native App, not your account, sign-in or request pages) show ads served by Google AdSense. Google and its partners may use cookies or similar technologies to show and measure ads, including ads based on your earlier visits to this and other websites. Unless you accept analytics in the banner, we ask Google to show non-personalized ads only; these may still use cookies for frequency capping, fraud prevention and ad measurement. You can manage ad personalization at https://adssettings.google.com and learn how Google uses data at https://policies.google.com/technologies/partner-sites. We do not share your account data, contact details or request contents with Google AdSense.

Service Providers (Sub-Processors)

• Supabase — authentication, database, and file storage. Processes account information and app data.

• OpenAI — voice transcription and image analysis. Processes audio files, photos, and derived text.

• Expo push service — delivery of push notifications. Processes your device push token and notification content.

• Meta (WhatsApp Business Platform) — WhatsApp messages between you and Reno RD, if you choose WhatsApp. Processes your WhatsApp number or user identifier, profile name, and message content.

• Google — Google Sign-In (where enabled) and on-device Android speech recognition.

• Apple — Sign in with Apple (where enabled; not yet active).

International Data Transfers

Some of the sub-processors listed above may process your data on servers located outside the Dominican Republic or outside your own country. As a result, your information may be transferred to and processed in other jurisdictions.

Data Retention

Our data retention practices are under review.

As a general principle, we keep personal information while your account is active and for as long as needed to provide the service and to meet legal obligations. We do not state specific retention periods in this draft.

Your Rights and Choices

You may generally request to access, correct, or delete your personal information, and you may contact the operator with questions or requests at donpollolococabarete@gmail.com.

Depending on the country you are in, additional rights may apply under laws such as the EU General Data Protection Regulation (GDPR), United States state privacy laws, and Dominican Republic law. The availability and scope of these rights require confirmation.

Deleting Your Account

You can request deletion of your account within the App by going to Settings → Account → Delete Account. Deleting your account removes the account and its associated records from the database, except WhatsApp records: if you connected WhatsApp to a request, the WhatsApp messages exchanged with Reno RD and the connection record (your WhatsApp number or user identifier and the time of your consent) are kept without the link to the deleted request. You can ask us to delete them at donpollolococabarete@gmail.com.

Copies in backups, or files held in storage, may persist for a limited period after deletion, and some data may be retained where required for legal or legitimate business reasons. Specific retention periods for such copies are under review.

Children’s Privacy

The App is not directed to children under 18, and it is intended to be used by adults.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date shown above. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our handling of your personal information, contact us at donpollolococabarete@gmail.com or donpollolococabarete@gmail.com, or by mail at Cabarete, Puerto Plata, República Dominicana.